Passport delays are another sign of Backlog Tory Britain

Many constituents have been in touch with my office over the last few months regarding delays to passport applications, and I’m sorry to report that the service that the Home Office is providing my constituents is appalling.

Last week I wrote to the Home Office with a list of cases sent to them between April and June to which my office have received no repl.  Members of my team in London have been to a drop-in session with Home Office staff to raise a variety of cases and unfortunately made very little progress.

The summer is always a busy time for chasing up passport applications, as you would expect with more people going away during the school holidays, but the level of delay this year seems unprecedented.

The Home Office are refusing to look into or give an update on a case unless it has been over ten weeks since the application was made, and even then there appears to be no equality with the service people get when they reach out to the Home Office. A number of my constituents have had real difficulties getting through to the helpline in the first place, and some of those who do report it is sometimes of no help, whilst others have found that their passport has arrived within a couple of days of them speaking to somebody.

I know of at least one person who applied for their passport in early March, ahead of their holiday in June, who in the end had to cancel their holiday as their passport did not arrive on time.

The chaos in the passport office is just one example of the failure on the Home Secretary’s watch, Boris Johnson and the Tories are presiding over backlog Britain, where waiting lists across government are crippling our economy, costing the taxpayer billions and preventing British people from getting on with their lives.

At a time when the cost-of-living crisis is hitting the country hard, Home Office incompetence is forcing British families to pay for fast-track passport services or face losing hundreds for cancelled holidays.

The Home Office was warned that a surge in passport applications was likely once Covid travel restrictions ended and families had gone two years without a holiday abroad, but they completely failed to do the forward planning needed to prevent the chaos we’ve seen over the last few months. It is the same lack of foresight and planning which has led to cancelled flights and summer misery for hard working holiday makers wanting to get away.

My office will continue to push the Home Office to keep constituents in the loop with their applications and chase those seemingly lost in the system so please don’t let the delays make you hesitate to get in touch if you haven’t heard back from them, we will always do our best for constituents.

Published by JimfromOldham

Labour and Co-operative MP for Oldham West & Royton

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